Disclosure

LICENSING INFORMATION

Ark Financial Group Limited (FSP749952, trading as Ark Financial Group) holds a transitional license issued by the Financial Markets Authority to provide financial advice.

Ark Mortgages Limited (FSP1001335, trading as Ark Financial Group) is authorised by that license to provide financial advice.

Advisers:
Stephen Wescombe FSP99764 / Nadi McIntyre FSP766971

NATURE AND SCOPE OF ADVICE

Ark Financial Group provides advice to our clients in relation to their personal and business risk insurances, investments, mortgages, retirement planning and financial coaching.

Ark Financial Group has Distribution Agreements in place for implementation of personal and business risk insurance with the following Insurers: Fidelity Life, Accuro Health, AIA, AMP, Asteron, Cigna, NIB, Partners Life and Southern Cross.

Ark Financial Group has Distribution Agreements in place for investment implementation with the following Providers: ANZ Investments, AMP, Booster, Fisher Funds, Milford, OneAnswer Portfolio Services (which includes advice on a wide range of New Zealand and Australian Managed funds).

Ark Mortgages Limited (trading as Ark Financial Group) has distribution agreements in place for mortgages with the following lenders: AIA, ANZ, ASB, Avanti, Bank of China, Bluestone, BNZ, Cooperative Bank, First Mortgage Trust, Liberty, Peppermoney, Prospa, Resimac, SBS, Westpac.

FEES AND EXPENSES

OneAnswer Portfolio Services

For investment implementation and monitoring Ark Financial Group will charge a fee for the financial advice provided to a client. This fee will be calculated on the following basis:

Financial Coaching
Ark Financial Group will charge a fee for the financial advice provided to a client using the Optimiser Coaching Programme. This fee will be calculated on the following basis:

Annual fee: $1200.00 or
Monthly fee: $100 per month for 12 months

https://www.arkfg.co.nz/the-optimiser-programme/

Your advisers at Ark Financial Group may charge a fee for other financial advice, implementation and ongoing monitoring. Whether a fee will be charged will be advised before the work is performed.

CONFLICTS OF INTEREST AND INCENTIVES

Our financial advisers at Ark Financial Group receive commissions from the providers on whose products we give financial advice (the insurers, lenders, investment and KiwiSaver providers). If you decide to take out insurance, implement a loan, or take our KiwiSaver advice, the provider will pay a commission to your financial adviser at Ark Financial Group.

For Insurance, this is based on the first years premium.

For Mortgages, this is based on a percentage of the loan amount.

For Kiwisaver, this is based on the KiwiSaver balance.

Ark Financial Group has an agreement with Rothbury Insurance Brokers Ltd for referred business placed and will receive a percentage of the commission.

From time to time, product providers may also reward your adviser for the overall business provided to them. They may offer tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. Our advisers subscribe to Research companies: MorningStar and Quote Monster allowing our advisers to recommend the best fit for you as the client.

COMPLAINT HANDLING AND DISPUTE RESOLUTION

If you are not satisfied with our financial advice service you can make a complaint by emailing admin@arkfg.co.nz, or by calling: 03 360 2001. You can also write to us at: PO Box 20335, Bishopdale, Christchurch 8543.
When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 2 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme.

Financial Disputes Resolution Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can contact Financial Disputes Resolution Scheme by email or by post
Freepost 231075
PO Box 2272
Wellington 6140
0508 337 337
enquiries@fdrs.org.nz
https://fdrs.org.nz/

DUTIES INFORMATION

Ark Financial Group, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the
  expertise needed to provide you with advice)
• meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

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